Shipping policy

Yep — for Shipping Policy, since we agreed HUMANNE+ is California-only for now, paste this into Shopify:

SHIPPING POLICY

Last Updated: October 7, 2026

Thank you for shopping with HUMANNE+. This Shipping Policy explains our current shipping locations, rates, processing times, delivery estimates, and other important information regarding your order.

SHIPPING LOCATIONS

HUMANNE+ currently ships to eligible street addresses within California, United States only.

At this time, we do not ship to addresses outside California, international destinations, or PO boxes.

We may expand our shipping areas in the future. Any changes will be reflected on our website and during checkout.

SHIPPING RATES

Our current shipping rates are:

  • Orders under $75: $6.95 flat-rate shipping
  • Orders of $75 or more: Free standard shipping

The applicable shipping charge will be displayed during checkout before you complete your purchase.

ORDER PROCESSING

Orders placed on business days are generally prepared for dispatch the same business day.

Orders placed on weekends or recognized holidays will generally be processed on the next business day.

Processing times may be affected by high order volumes, product availability, holidays, or other circumstances outside our reasonable control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

DELIVERY TIME

Please allow up to 7 days from dispatch for delivery.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather conditions, holidays, service interruptions, or other circumstances outside our control.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address after placing an order, contact us as soon as possible at support@humanne.com.

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes can be made after an order has entered processing or has been transferred to the shipping carrier.

Additional shipping charges may apply if an order is returned to us because of an incorrect, incomplete, or undeliverable address.

ORDER TRACKING

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the shipping carrier's tracking system to update after receiving your tracking information.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the shipping packaging, when applicable

We will review the issue and assist with an appropriate resolution in accordance with our Return & Refund Policy.

LOST OR MISSING PACKAGES

If tracking indicates that your package was delivered but you have not received it, please first check the delivery location and surrounding area and, where appropriate, confirm with household members or building management.

If you are still unable to locate your package, contact us at support@humanne.com with your order number and tracking information.

We will assist in investigating the shipment with the applicable carrier where appropriate.

DELAYS OUTSIDE OUR CONTROL

HUMANNE+ is not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, transportation interruptions, holidays, or other unforeseen events.

We will make reasonable efforts to assist customers experiencing delivery issues.

RETURNS

Shipping and delivery-related returns are subject to our Return & Refund Policy.

Please contact us before returning a product so our customer support team can provide the appropriate instructions.

CONTACT US

If you have questions about shipping or an existing order, please contact:

HUMANNE+
Humanne Plus LLC
8730 Wilshire Blvd
Beverly Hills, CA 90211
United States

Email: support@humanne.com
Phone: +1 (424) 786-6666