Refund policy

At HUMANNE PLUS, we want you to be satisfied with your purchase. If you experience an issue with your order or need assistance with a return, refund, replacement, or cancellation, our support team is here to help.

For any return or refund request, please contact us at support@humanne.com before sending any product back.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the product must be unopened and unused, remain in its original packaging, be in the same condition in which it was received, and have been purchased directly from HUMANNE PLUS.

For health, safety, and product-integrity reasons, opened or used products are not eligible for return or refund.

Before sending any product back, please contact support@humanne.com to receive return instructions. Returns sent without contacting us first may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or if you receive an incorrect product, please contact us as soon as possible at support@humanne.com.

Please include your order number, a description of the issue, and photographs of the product and packaging when applicable.

For eligible claims, HUMANNE PLUS may provide either a replacement or refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

If a return is required because of an error by HUMANNE PLUS, including an incorrect, damaged, or defective product, HUMANNE PLUS will cover applicable return or replacement shipping costs.

Original shipping charges are generally non-refundable unless the return resulted from an error by HUMANNE PLUS.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Order Cancellations

Orders may be cancelled for a full refund before they have shipped. Once an order has shipped, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

Contact support@humanne.com as soon as possible with your order number if you need to request a cancellation.

Contact

HUMANNE PLUS
8730 Wilshire Blvd
Beverly Hills, CA 90211
United States
support@humanne.com